Video doorbell offline and won't come back on

[Bayberry01]

This doorbell  worked perfectly for about 2 months, (same as I see from other users).  It worked so well we bought the floodlight.

Now it's offline and wont come back on. It's 2 feet from our router, and everything else is working with no issues, including the floodlight which is at least 15 feet from the router. So I know that is not the issue.

I am trying to get support. Almost none. Online chat doesn't have anyone responding, email I get no answer.

does anyone have any answers besides taking it apart. Why should I have to do this with a brand new product. Seriously doubting getting the cameras for my back yard now.

any help would be appreciated

[jguerdat]

Have you turned power off to the doorbell and back on?

[ChefChaudart]

Hello,

 Got the same issue 😪  second loss in 2 months ...  it seems I lose the connexion once a month .... 

 It's nice when it happens when you're out of home 😫

 Thank you Arlo.