Video Doorbell won’t connect to echo show 5

[Obscured69]

I have an Arlo pro 2, Arlo Q’s and just got the video doorbell. All cameras will connect to my echo show but when I use the echo show 5 the doorbell camera will not connect. I have tried removing the cameras and rediscovering them. I have disabled and re-enables the skill. Not sure what else to try.

[ShyBull]

I am also having this issue with my echo show 8 and the video door bell

[JamesC]

It’s a goal of Arlo’s to make as many cameras compatible with these integrations as we can but we don’t have an announcement to make regarding Video Doorbell compatibility at this time.

JamesC

[ShyBull]

I am sorry to hear that. I purchased Arlo and also the show with the expectation that this would be a option for my home and security. This feels like a large product gap in the functionality. I know what the google hub and nest allows this functionality. I may look into making the switch. I hope that this does make it to the priority list for your team in the meantime.

[Arlo-User8 · Accepted solution]

Have you tried to set the video resolution to 1800X1800? It works for me on echo show 8.

[Gfecto]

I changed the video resolution on my Arlo doorbell to 1080 and it connected immediately. Hope this helps. 

[Rhonda-A]

Finally!!  This worked for me as well.  Thank you!

[mrball1122]

My 8-inch Show says it can not connect to the Video Show.  My 5 Arlo cameras(PRO-2) have no issues with the view command. The audio from the Video Doorbell comes through with the waiting for Arlo written prompt!

Any idea's or solutions anyone?

[Rhonda-A]

In the Arlo app, change the doorbell video settings > quality to 1080sq. This worked on both Show 5 and 8.

[mrball1122]

That worked!!
Now Another issue cropped up. When the doorbell is rung, of course I get the alert on my phone. When I answer my phone , I tested to see through my Show8 at the same time, I am unable to connect. I am thinking Arlo has tied up all its resources and will not allow a second source to view the video feed. Your thoughts? I bring this up say I am away from home and view Arlo through the app, while my is home and tries to view the doorbell camera.
Thanks

[Rhonda-A]

That would be in the Alexa app. Open devices in the Alexa app and find the doorbell. Make sure announcements (Motion or Doorbell Press) are turned on and also your Show is checked under Announcement Devices.

[Jman76]

Does your doorbell show full screen in your echo show? I can’t figure it out

[Rhonda-A]

Not full screen. The doorbell is “portrait” orientation whereas the Show is “landscape” orientation. As such there is black on either side of the doorbell video display on the Show.

[Jman76]

Good to know! I will assume can’t change this in settings somewhere?