Arlo|Smart Home Security|Wireless HD Security Cameras
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VDP Skipping on Playback

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  • ‎2022-01-16 06:02 PM
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Isacksenfamily
Apprentice
Apprentice
‎2022-01-16 06:02 PM

Has anyone had the VDB skip video? I’ve been with tech support to change my wireless channel (attached to a ultra hub), blah, blah …. and it is still happening. View the attached and see how the video freezes. Ideas? Upload speed is 40Mbs and never peaks over 10Mbs.

 

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JamesC
Community Manager
Community Manager
‎2022-01-18 01:48 PM

Without more details, it sounds like you are likely experiencing a signal strength issue due to interference or range. What does the signal strength icon show for your doorbell?

 

JamesC

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Isacksenfamily
Apprentice
Apprentice
‎2022-01-18 01:52 PM

Thanks for the response.  

 

All bars are shown on the VDB device.  Hub is 15 feet away from VDB.  

 

VDP and Ultra cameras/hub are in a mixed 2.4Ghz and 5GHZ mesh environments if that helps.

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