United States

[Hatch52]

How can I get a flat mounting plate for a Arlo AVD1001.Got it 2020 and just decided to use it.I get no help from the so called support.

[ShayneS]

The mounting plate attaches to the back of the video doorbell. The doorbell slides on to the plate and locks. Did yours break? 

[Hatch52]

No…there wasn’t one in the packaging,only the one that make the doorbell lean left or right

[ShayneS]

The video doorbell actually mounts with it's attached backing plate. You can find the install instructions here: https://www.youtube.com/watch?v=GMogHU9MyPI&t=126s

[Hatch52]

The backing plate wasn’t in the box when purchased it.There was a statement online saying some was shipped without that plate. I know how to install,all I need is the backing plate.PLEASE tell me how to get one(backing plate) or give a number that I can talk to someone so I can mount my doorbell.I hope someone understand what I need…the plate that attaches to the front door.Thanks 

[ShayneS]

Let me escalate this for you, I'll provide an update ASAP.

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43154428

Let me know how it goes.