Power went out - doorbell won’t work

[TrantP13]

I have a wired Arlo video doorbell on my front door. Last week the power went out and the app said my doorbell went offline. I tried everything - seeing if it would turn on, resetting it, and unwiring it/setting it up all over again. It won’t turn on and I never get a light to show up. Anything I can do here? Any ideas on what might be going on?

[StephenB]

There is a small internal battery that might need to recharge.  So you could wait a little while, and then try again.

[TrantP13]

I appreciate the response. It has now been connected to the electricity for a full week after the power outage and still no lights. I’d guess it wouldn’t need more time than that to recharge?

[StephenB]

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@TrantP13 wrote:
I appreciate the response. It has now been connected to the electricity for a full week after the power outage and still no lights. I’d guess it wouldn’t need more time than that to recharge?

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No, it shouldn't.

Have you checked the circuit breaker that feeds the transformer?

[billn86]

Were you able to power it up?  I have the same problem albeit from a different reason.  I did a software update and now the camera/doorbell is dead.  I have pressed the reset button numerous times and still can't get any lights.  Any suggestions would be appreciated.

[TrantP13]

I have not been unfortunately. I’ve let it recharge for a few days, tried resetting it multiple times, and even went back through the whole set up process again. I can’t seem to turn it on, I’m afraid it’s dead but hoping there’s an easier solution than finding a different doorbell to replace it.

[TrantP13]

Yes, I had to switch off the breaker to go back, unwire the doorbell, and set it back up. Testing my old doorbell and it seems to be working fine. Is there a way I can test the Arlo doorbell after detaching to see if it’s dead or not?

[rondunn333]

same issue power went out and now doorbell is dead no matter what I do. It has power to unit

[TrantP13 · Accepted solution]

Finally managed to get it figured out after working with customer support. I turned off the circuit breaker that powers my doorbell for 20 seconds, flipped it back on and then it turned on! I had to do a factory reset on the back of my doorbell to get it connected to my app/hub again but hopefully that’s helpful for you.