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Solved! Go to Solution.
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I don't know what resolution you're running your doorbell at (I was at 1536x1536), but when I changed that to another resolution (1080x1080) live video and recorded video on 1080 started working. I switched it back over to 1536x1536 resolution and it resolved my issue. Live video and newly recorded content working again. I'd give that a shot and see if that works for you.
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fuzzcub,
Check your phones settings to make sure the correct permissions are enabled:
For Android:
Navigate to phone “Settings”
Select “Apps”
Scroll down to “Arlo”
Ensure that the Arlo app has “Camera”, “Microphone” and “Phone” permissions granted
JamesC

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Thanks for the suggestion. I confirmed that those permissions are active. I have a video doorbell and two Pro 2 cameras. The 2 cameras still display recordings and live video within the app. The video doorbell did until the recent firmware update. I'm wondering if it is a codec issue related to the firmware update.

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fuzzcub,
Are you using a VPN by chance? Take a look at this post: https://community.arlo.com/t5/Arlo-Video-Doorbell/Answering-a-doorbell-ring-with-no-video-or-audio/m...
JamesC

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Yes, I just turned off the VPN, but had the same result. Which is live doorbell video shows a black screen, while I'm able to hear audio. The two Pro 2 cameras still work fine with live video within the app. All 3 units had been working fine until this week.

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fuzzcub,
I will reach out to you in a private message to gather more information on this issue.
JamesC

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I don't know what resolution you're running your doorbell at (I was at 1536x1536), but when I changed that to another resolution (1080x1080) live video and recorded video on 1080 started working. I switched it back over to 1536x1536 resolution and it resolved my issue. Live video and newly recorded content working again. I'd give that a shot and see if that works for you.
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Exia7891that did the trick, thank you so much! Everything is working again.

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This worked for me. Changed the video resolution and BAM good to go.
