AVD1001

[1makla]

I have purchased a Pro 5 2K camera that I want to connect to my existing system. To do this I need to upgrade to a new app, but when I start on the process it tells me that my Chime 2 doesn't work with this new app. Does anyone know when an updated firmware is released for Chime 2? I do need this Chime, so what to do, is there a workaround so I can use the old app?

[jguerdat]

I happen to have a Chime 2 connected to my account which has been using the new interface for a long time. WHat doorbell is it paired with? I suppose you could remove the chime from your account, migrate to the new interface and then add the chime back in.

[1makla]

Just says Arlo Video Doorbell Wired on the box. I'll try it out, if it works it's good if I'll ask again.

[ShayneS]

Hi @1makla 

Just checking in to see how this is going? I personally have a Chime 2 installed with the new app experience. 

[1makla · Accepted solution]

Hi again,

I followed the instruction in this tread and it worked perfectly.

Was easy to connect the chime afterwards, seems it can't be migrated as the doorbell camera can.

I think this should be said during the installation, instead of saying there's no updated firmware, cause

this stopped me, instead of helping me. 

Happy that I could get help here.

[ShayneS]

@1makla 

Awesome, I'm glad  I could help. Please let me know the know if you have any other questions.