Arlo|Smart Home Security|Wireless HD Security Cameras

× Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.

× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Community

Join Now Sign in Help

Reply

The doorbell is installed and I’m getting the white flashing light but it’s not finding the doorbell on the search for new devices.... not sure how to proceed? Thanks in advance.

3 REPLIES 3

Are you trying to connect to your WiFi or to a base or hub? Have you tried the reset procedure found in the FAQs here in the support area? Have you tested the voltage from your transformer to make sure its up to spec?

I’m trying to connect to WiFi. It picks up my hub but doesn’t detect the doorbell.

Transformer was replaced & is up to specs, yes.

Unless there's a real reason to use the WiFi (such as poor signal strength to the hub) I'd suggest connecting to the hub. That way you can get all the features possible, especially the ability to record locally.

As I mentioned before, a reset of the doorbell may be useful.

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.