Arlo|Smart Home Security|Wireless HD Security Cameras
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Problems connecting Echo View to the Video Doorbell and other cameras

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jochapman
Aspirant
Aspirant

I have had 4 x Pro 3 cameras connected and running for the past 3 months with no problem whatsoever. I have just had the video doorbell connected and now I can not connect through my Echo View. I am not sure if this is just co-incidence?? I have tried disabling the skill from Alexa. I have tried removing all cameras from Alexa, then re-installing. I have tried removing the doorbell from the Arlo app and re-installing. I have factory set the Echo View. When trying to connect I get the message from Alexa ''device' isn't responding, please check its network connection and power supply". The Echo view was working perfectly before with my cameras. 

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JamesC
Community Manager
Community Manager

jochapman,

 

Take a look at the troubleshooting steps in the following article if you are experiencing issues live streaming Arlo Video Doorbell on your Alexa device: Why can’t I view videos from my Arlo Video Doorbell on my smart home device?

 

JamesC

jochapman
Aspirant
Aspirant

Thanks for the reply, but thats the first thing I did. Already on 720x720 as the app was having trouble on the highest setting. Any other ideas?

 

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