Arlo Doorbell Camera no power

[BlaineATaylor]

Before installation, I tested the power supply at the doorbell wires and found it was only 12.37V of AC. I replaced the transformer (has three settings; 8V 10VA, 16V 10VA, 24V 20VA) and set it for 16V 10VA which I understand is the minimum requirement for the video doorbell to work. I tested the power again and it read 18.48V AC. I have connected the Arlo video doorbell to the 18.48V doorbell wires and briefly got the LED white lights to come on solid with no blinking (~15-20 sec) then the lights went out. Leaving it attached to charge the batteries and still nothing. I have tested the screws on the back of the unit and it reads 18.48 V AC to the unit. I have tried the factory reset and no change.

[jguerdat]

The fastest thing to try is to swap at the store.

[BlaineATaylor]

Thank you for the reply. I will probably do that unless there is another suggestion.

Would it be of any benefit to try turning up the transformer to the 20V setting?

[jguerdat]

Theoretically, no, but doesn't hurt to try.