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Beto1215 · ‎2021-11-30

I'm having trouble connecting to my wifi any tip or tricks to connect

StephenB · ‎2021-12-01

@Beto1215 wrote:
I'm having trouble connecting to my wifi any tip or tricks to connect

How far in the process are you getting?

Are you hearing the chime when scanning the QR code?

Beto1215 · ‎2021-12-01

I get the QR code and it scans but it's having trouble connecting to my wifi. I got the wired door been.

Beto1215 · ‎2021-12-01

I get the QR code and it scans but it's having trouble connecting to my wifi. I got the wired door been.

StephenB · ‎2021-12-01

@Beto1215 wrote:
I get the QR code and it scans but it's having trouble connecting to my wifi. I got the wired door bell

Are there any special characters or punctuation in your network name and password?

Beto1215 · ‎2021-12-02

No

Beto1215 · ‎2021-12-02

I also tried moving closer my router and still don't want to connect

StephenB · ‎2021-12-03

Is the network secured with WPA2 encryption?

Beto1215 · ‎2021-12-03

Yes

StephenB · ‎2021-12-03

You maybe should try support. If the camera is new (never on-boarded), it might be challenging to contact them. @JamesC can assist.

Beto1215 · ‎2021-12-03

Ok thanks I just sent him a message. Thank you for your replying back

Trouble connecting to Eero mesh network