Re: Does the Arlo Video Doorbell count as a camera?
There is a difference between a new Arlo customer and someone who already owns an Alro system. The new people will be more likely to read a lot of reviews to help them come to a decision. A current owner, like myself, made the decision to go with Arlo months ago. And being fairly happy with that decision decided to expand that system with the video doorbell that was NOT AVAILABLE at the time of the original purchase. It is reasonable to assume that adding another camera to the system would be the same experience as adding the previous cameras. Therefore, there needs to be a clear statement that the doorbell falls under different rules and requires a mandatory subscription to store video clips.
Therefore, there needs to be a clear statement that the doorbell falls under different rules and requires a mandatory subscription to store video clips.
Where would you expect to see that?
FWIW, the need for a paid subscription for cloud recording is printed on two sides of the box - one of those messages also notes that the needed subscription isn't available in all countries. That text likely should be larger - but it is there.
This is just a lesson in that we should never assume and always do proper research when we get it. I have had the Video Doorbell from early January. From day one I knew a subscription was needed. Ofcourse I knew about the changes with the plans related to the Pro 3 and Ultra so i looked it up. Assumptions often get us in trouble
Can you please provide an update if any headway has been made in regards to the compatibility between the Arlo Video Doorbell and select Arlo Smart Hubs and base-stations (especially legacy clients that currently have the free 7 day cloud recording). Thanks.
Arlo Video Doorbell can now be synced to a Base Station or SmartHub, for more information, see here: How do I connect my Arlo Video Doorbell to an Arlo SmartHub or base station?
It is important to note however that by syncing an Arlo Video Doorbell to a Base Station or SmartHub, this does not enable cloud recording. Arlo Video Doorbell requires an Arlo Smart subscription to save recordings to the cloud. When synced to a Base Station or SmartHub, local storage can be enabled, allowing recordings to be saved locally to a storage device, but cloud recordings will still require a subscription.