Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Does the Arlo Video Doorbell count as a camera?

Reply
Discussion stats
Highlighted
Tutor
Tutor

There is a difference between a new Arlo customer and someone who already owns an Alro system. The new people will be more likely to read a lot of reviews to help them come to a decision. A current owner, like myself, made the decision to go with Arlo months ago. And being fairly happy with that decision decided to expand that system with the video doorbell that was NOT AVAILABLE at the time of the original purchase. It is reasonable to assume that adding another camera to the system would be the same experience as adding the previous cameras. Therefore, there needs to be a clear statement that the doorbell falls under different rules and requires a mandatory subscription to store video clips.

Highlighted
Guru Guru
Guru

@TXArloUser wrote:

Therefore, there needs to be a clear statement that the doorbell falls under different rules and requires a mandatory subscription to store video clips.


Where would you expect to see that? 

 

FWIW, the need for a paid subscription for cloud recording is printed on two sides of the box - one of those messages also notes that the needed subscription isn't available in all countries.  That text likely should be larger - but it is there.

Highlighted
Luminary
Luminary

This is just a lesson in that we should never assume and always do proper research when we get it. I have had the Video Doorbell from early January. From day one I knew a subscription was needed. Ofcourse I knew about the changes with the plans related to the Pro 3 and Ultra so i looked it up. Assumptions often get us in trouble

Highlighted
Aspirant
Aspirant

Can you please provide an update if any headway has been made in regards to the compatibility between the Arlo Video Doorbell and select Arlo Smart Hubs and base-stations (especially legacy clients that currently have the free 7 day cloud recording). Thanks.

 

Highlighted
Community Manager
Community Manager

Rosa99,

 

Arlo Video Doorbell can now be synced to a Base Station or SmartHub, for more information, see here: How do I connect my Arlo Video Doorbell to an Arlo SmartHub or base station?

 

It is important to note however that by syncing an Arlo Video Doorbell to a Base Station or SmartHub, this does not enable cloud recording. Arlo Video Doorbell requires an Arlo Smart subscription to save recordings to the cloud. When synced to a Base Station or SmartHub, local storage can be enabled, allowing recordings to be saved locally to a storage device, but cloud recordings will still require a subscription.

 

JamesC

Highlighted
Aspirant
Aspirant
Y'all are scam artist. What's the point of it not being able to record.
Highlighted
Luminary
Luminary
You may be surprised to find this is actually common practice with video doorbell devices. Arlo's 7 day cloud recording is an exception to most cameras that are cloud dependent. That is largely why arlo cameras are so popular. You can still record and get notifications though if you link it to a smarthub. You just won't get package notifications or any other jind of AI based smart notifications that reduce false positives
Highlighted
Aspirant
Aspirant
I am linked to a smart hub. It doesn't record anymore after their trial of the subscription service expired
Highlighted
Luminary
Luminary
Do you have local recording turned on on the hub and a usb stick or drive attached to it.
Discussion stats