Device Name Wrong in Geolocation Notification iOS

[jbhardman2]

Hello! I have had the following devices active for years:

• Base Station (named "Home") with 4 inside cameras
• Arlo Q named "Porch"
• Arlo Q named "Garage"

I have always used Geolocation and get an iOS push notification when I leave and enter my home area that they are switching from Inactive to Active.

Last week I added a new Video Doorbell. I set it up on standalone Wifi because my basestation is too old. I setup the same Geolocation rules as all other devices. I named it "Doorbell".

When I leave or enter my home area, I now get a 4th push notification, but instead of one being named "Doorbell", I get two labeled as changing status of "Home". Basically, the push notification thinks my Doorbell is named "Home", so I get both the Doorbell as "Home" and the actual "Home" telling me I left the area.

The strangest part, is that push notifications about motion alerts are properly named "Doorbell".

In the Arlo App I have renamed the Doorbell device to see if it would re-sync the names for push notifications but it did not help.

Any ideas???

[jbhardman2]

Not sure why the pictures in original post didn't load. But they're just my notifications on my iPhone showing the notifications as described. Geolocation notifications show "Home" and motion notifications show "Doorbell".

[JamesC]

jbhardman2,

How is the doorbell synced? is it synced to your base station or is it synced directly to your home network?

JamesC

[jbhardman2]

Directly to my Wifi. My basestation is too old and doesn't support the Arlo Video Doorbell.

[jbhardman2]

Any ideas @JamesC ?

[JamesC]

jbhardman2,

I'd like to test something to see if this is a duplicate alert or if it is actually the doorbell sending an alert with the incorrect name. Try turning off your base station entirely (so that it is offline) and then leave the location radius, do you still receive an alert from your doorbell with the incorrect label?

JamesC

[jbhardman2]

@JamesC ,

Good idea, but it didn't help. I unplugged the base station from the outlet. As I left my home area, I did get 1 less notification, but one of the three I got did say "Home" and none said "Doorbell".

[JamesC]

jbhardman2,

I will reach out to you in a private message to gather more information.

JamesC

[jbhardman2]

@JamesC it's been a while on this. I sent you a private message for an update but have not heard back. Do you know what's going on with this one? It's still a problem.

[jbhardman2]

I figured it out.

In geolocation based push notifications, it is not the device name that is displayed. It is the "Arlo Device Location" which is a field that you set on the Geofencing settings page. Here is a screenshot:

"Home" is the default suggested name by the Arlo app. And since the device is technically at my "Home", I left it as such. But have since changed it to Doorbell so that my push notifications are more clear as to what is happening.