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Solved! Go to Solution.
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Arlo Mobile App
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Features
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Installation
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Thanks! I did call phone support. It turns out the problem had to do with the Android app. We could not get it to work with the app. However, as soon as I logged into my.arlo.com on my laptop, I was easily able to drag the doorbell into my active cameras for package detection.
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Open the Arlo app and go to Settings > Package Detection. On the Manage Package Detection screen, choose which cameras you want to activate for package detection.
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@Babychef wrote:
Yes, that is exactly what doesn't work. Clicking on the doorbell, or trying to drag it to the active doorbells, does nothing.
Do you have a subscription (paid or trial)?
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@Babychef wrote:
Trial
I just checked, and it is working for me. I tried using the app (iOS) and also my.arlo.com (Edge browser)
Since you have a trial subscription, you can try support - go into the support area of the app, and select the doorbell. You should see a phone option.
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Thanks! I did call phone support. It turns out the problem had to do with the Android app. We could not get it to work with the app. However, as soon as I logged into my.arlo.com on my laptop, I was easily able to drag the doorbell into my active cameras for package detection.