Arlo video Doorbell

[daneaffr]

I got a new router and when I installed it, my Arlo video doorbell stopped working.  I reset the doorbell and it is working now, but not recording to the library.  I do not have a base station.   Prior to installing the new router, the camera did record to the library.  

In the portal, under subscription, it shows  I have the Premier Single Camera plan and says 0 of 1 camera participating.   When I click on Manage cameras, it says to drag the camera to the box to participate, but when I try to do that, it doesn't work.

Under package detection, it says the doorbell is inactive.  I tried dragging it to the box to activate it, but it doesn't work either. 

How do I get this doorbell linked to my subscription again?

[jguerdat]

It may be the dragging part that's the issue.  Be sure to touch the "3 bars" at the right to do the dragging. I've also found that sometimes I have to try multiple times to get it to move. Probably just my aim...

[ShayneS]

Have you tried clearing your cache or using a different browser?