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Package Identification Error

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  • ‎2021-10-25 04:26 PM
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Watkins0811
Follower
Follower
‎2021-10-25 04:26 PM
I have had the video doorbell for just over a year now. Now all people are showing as “package” not “person”. I changed nothing on the setup or service. Is this a known error?
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JamesC
Community Manager
Community Manager
‎2021-10-25 04:31 PM

Watkins0811,

 

Is there anything within your the doorbells field of view that looks like a package? Could you provide a screenshot?

 

JamesC

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