Arlo|Smart Home Security|Wireless HD Security Cameras

Package Identification Error

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Watkins0811
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I have had the video doorbell for just over a year now. Now all people are showing as “package” not “person”. I changed nothing on the setup or service. Is this a known error?
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JamesC
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Community Manager

Watkins0811,

 

Is there anything within your the doorbells field of view that looks like a package? Could you provide a screenshot?

 

JamesC

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