Arlo wired video doorbell - AVD1001

[njk]

Our video door bell worked for about 2 months and recently quit ringing our in house chime. The video portion still works, I receive alerts that someone is at the door on my app but, the chime in the house is not working.

[jguerdat]

Pop the doorbell off the mount and remove the two wires. Touch them together to see if the chime sounds.

[njk]

We did remove the doorbell and connected the two wires and the chime worked prior to posting our issue.

[StephenB]

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@njk wrote:

We did remove the doorbell and connected the two wires and the chime worked prior to posting our issue.

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Then I suggest contacting support.

[njk]

I tried the customer support chat but, could not find any FAQ to address our problem. Is there an 800 customer support number that I can call?

[jguerdat]

Do you have a subscription of any sort? If not, temporarily subscribe and unsubscribe later so you can use Settings, Support to get a phone number. Also, have you tried this:

https://kb.arlo.com/000062327/My-existing-chime-does-not-ring-when-I-press-my-Arlo-Essential-Video-D...