Arlo Wired Doorbell - recordings have a delayed start

[JRDimier]

I guess just a question. Whenever I get a visitor (with or without a package) it seems the video recording has quite a delayed start. When I review the video, the visitor is walking away. Is this normal?

[jguerdat]

No. WHat is the sensitivity setting in your modes and rules? Is it possible that the visitor can approach from an angle that the camera can't see until too late? There is a delay (2-3 seconds) for the camera to start recording given the cloud-based nature of Arlo (detect motion, wake the camera, create a connection to the server and then start recording). 

A screenshot of the camera view may be useful.

[JRDimier]

 Thanks for the reply. The sensitivity is set to Medium because the unit kept picking up cars driving by on the street.

[jguerdat]

A couple of things:

1) It appears the basic issue is the entryway and how the camera is positioned. Since the motion is mostly directly at the camera, the PIR sensor can't easily detect the motion which works best when it's side-to-side. Just the way PIR sensors work.

2) Setting a zone to eliminate the issue of cars on the street could allow you to increase the motion sensitivity.

[JRDimier · Accepted solution]

Added 4 zones to exclude the autos passing on the street and changed the sensitivity to High. Works much better. Thanks.