Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Video doorbell periodically recording

Reply
Discussion stats
  • 1 Reply
  • ‎2021-12-29 11:53 AM
  • 795 Views
  • 0 Likes
  • 2 In Conversation
volosityga
Aspirant
Aspirant
‎2021-12-29 11:53 AM

My video doorbell indicates that is recording but it really isn’t, but it does record sometimes when there’s actually something there, and yes I do have a subscription is there something wrong with this video doorbell? Is there a way to fix it?

Labels:
0 Likes
Reply
Message 1 of 2
795
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2021-12-30 06:56 AM

This may be due to your Smart settings. One way to check would be to disable cameras in Smart as well as to use a >16GB USB drive in the base and set up local recordings. You'll have to safely eject the drive to view on a computer but you will see every recording regardless of Smart.

0 Likes
Reply
Message 2 of 2
783
Discussion stats
  • 1 Reply
  • ‎2021-12-29 11:53 AM
  • 796 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.