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Received my Video Doorbell today and install was pretty simple! Was loving everything about it, and then I discovered that my wife can not access the doorbell camera on her account. She can see all of our other cameras, I’m assuming because she’s connecting to the base station and the doorbell is not?
Hopefully I’m either missing something or a fix is coming soon. Silly that only one person in the house can receive the doorbell notifications.
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After messing with the app all morning, I finally figured out how to get her access! Under settings > grant access you need to click edit in the right corner of their user profile and then an option is available to add the doorbell as part of their devices. Pretty simple solution, just too a little digging!
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Yeah, it’s a brand new product, so I totally get that there will be some hiccups and bugs at first. Having a video doorbell though that only one household member can see/respond to is a dealbreaker. Hopefully this can be fixed, or at least acknowledged as an upcoming feature, before my 30 day return period is up!
I’m very pleased with everything else, video quality is sharp, motion detection is great, delay is way less than my Arlo cams, and the call quality is better than I expected.
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Was chatting with my wife on the same issue this morning.. now we're considering the Alexa Echo as a shared solution for in-house.
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After messing with the app all morning, I finally figured out how to get her access! Under settings > grant access you need to click edit in the right corner of their user profile and then an option is available to add the doorbell as part of their devices. Pretty simple solution, just too a little digging!
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Yes, it allows full functionality like on the main account. Motion alerts, phone calls for doorbell press, and video review. It also sent me a notification saying “so & so accepted the call from the front door”.
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I granted access to my spouse and sent her an invite, she created an account, downloaded the app but we can't find the device I am trying to share anywhere in the app. The only option is to add a new device.
What am I missing, how does she choose our device that I shared access to?
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On your app, did you go to settings and then “grant access”? After you get there, click edit in the right corner of their user profile that is showing and then you should see an option available to add the doorbell to their profile. All this is done from your account on your phone. That’s how I got it to work- hope this helps you out!
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Thanks for the reply. I did all of that, and the app is showing that i have granted her access, although it is still pending since I can't figure out how to accept it on her side. On the app in her account on her phone, the doorbell doesn't show up anywhere, the only option available is to add new device.
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After deleting the invitation to share with wife twice, it finally showed up when I logged into her account. I didn't have to accept an invitation or anything, it just showed up.
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