Arlo Video Doorbell connected to wifi but not paired to base

[Meconium]

I just added my video doorbell to my cameras.  I installed and connected it fine.  but it is connected to my wifi not my Arlo base.  when I select (SmartHub/Base Station/Bridge) in my app it only shows my 2 cameras under Paired Devices not my video Doorbell.

When I select my cameras they are connected to my base but when I select my video doorbell it is connected to my ssid.

anyone know why?

[Dspropcass]

I have the same issue that my video doorbell will connect to the WiFi but won’t connect to my base station. Also, I think because it’s not connected to the base station it won’t record videos. The solution says it will connect now to smart hubs but I have an older vmb3000 base station.

[slompochomp]

The Arlo Video Doorbell now connects to Arlo Smart Hubs and Base Stations (VMB4000 and higher).

[Dspropcass]

So the doorbell won’t connect to vmb3000?

[JamesC]

Dspropcass,

Correct, the VMB3000 and VMB3500 base stations are not compatible with the Arlo Video Doorbell.

JamesC

[Xman1970]

Correct. My 4000 connects with doorbell but won't record to hard drive with the other 4 cameras...why is that James?

[Dspropcass]

James,
Should the doorbell still record video though regardless of the connection to the base station? Right now, it shows a video is recorded but nothing is there. It picks up motion and live video works as well.

John

[Xman1970]

I believe it's been posted that the 3000 isn't compatible with the video doorbell
But my 4000 is. It's connected to the base station, I get live streaming and notifications, just nothing in the library....
Can James answer this please?

[JamesC]

Xman1970,

I will address this concern in the other thread you opened specifically about this topic.

JamesC