Arlo Video Doorbell Wired - Activity zone not working

[POmds]

Hi ,

I have recently bought and setup Arlo Video Doorbell. I have created activity zone but i am getting all motion alerts outside of activity zone whole day and night. I have disabled "All other Motion" in smart alerts for door bell but nothing solved issues. I am bombarded with the alerts which  i am not looking for.

Any suggestions??

Thanks

[StephenB]

Maybe start by deleting the activity zone and then recreating it.

Are you using push notifications or email notifications?

[POmds]

I am using push notifications. I am not able to see option to delete activity zone in the app.

[StephenB]

---

@POmds wrote:

I am using push notifications. I am not able to see option to delete activity zone in the app.

---

Swipe left on the zone (in the list, not the image), and you will see a delete option.

Or use my.arlo.com.

[POmds]

Thanks i have deleted zone and created new one. I am monitoring now if this resolves issue.

[POmds]

I have deleted existing activity zone and created new one. It is still recording motion totally outside of activity zone. 

😞

[StephenB]

---

@POmds wrote:

I have deleted existing activity zone and created new one. It is still recording motion totally outside of activity zone. 

---

Is there any motion at all inside the zone?  How about video corruption?

[POmds]

Motion is happening way outside activity zone like vehicle or people walking by. 

[StephenB]

---

@POmds wrote:

Motion is happening way outside activity zone like vehicle or people walking by. 

---

Understood.  I'm wondering if there is some slight motion also happening inside the zone.

[jguerdat]

The sun's strong IR can be reflected into the zone causing a recording. Can you check to see if that's what's happening? Does it happen at night, too?

[POmds]

This happens in night and also in day time.

I spoke with customer care and they asked me to perform below sequential steps:

1. Delete activity zone and log out of Arlo App

2. Log in again to Arlo App, change motion sensitivity to 60 %

3. Create new activity zone

I have tested it over phone with customer care and it looks like worked for me. It was able to catch motion when I was in the activity zone edge and not captured when i was out of activity zone.

I will monitor it for next week and will update this post if , this infact, is final resolution.

Thanks