Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Wired doorbell isn't found by app

Reply
Discussion stats
  • 2 Replies
  • ‎2022-02-23 10:58 AM
  • 867 Views
  • 0 Likes
  • 2 In Conversation
familygene2001
Aspirant
Aspirant
‎2022-02-23 10:58 AM

I have just installed the wired video doorbell.  The doorbell is connected to my wifi network but will not connect to the Arlo app.  I have reset everything multiple times.  I have checked all the troubleshooting steps from Arlo and nothing works.  Any ideas?

Labels:
0 Likes
Reply
Message 1 of 3
867
2 REPLIES 2
jguerdat
Guru Guru
Guru
‎2022-02-24 06:37 AM

When you reset the doorbell did you hold it until the ring started flashing? What is the voltage measured at the doorbell?

0 Likes
Reply
Message 2 of 3
843
familygene2001
Aspirant
Aspirant
‎2022-02-24 07:05 AM

Thank you for your response.  Apparently it have a defective unit.  Arlo is replacing it.

0 Likes
Reply
Message 3 of 3
839
Discussion stats
  • 2 Replies
  • ‎2022-02-23 10:58 AM
  • 868 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.