Arlo Video Bell - Moved into a new home

[Faizaan]

I moved into a new home with an already installed Arlo Wired Video Door Bell. The bell is working fine but I cannot connect it to my phone to view the camera I tried the hard reset but the bell does not respond. I have tried multiple times but there seems to be no solution to this. I tried to purchase a subscription to talk to an agent but since there is no device added, it will not allow me to that.  What are my options here? If I do not get a solution I am forced to buy another video door bell because this service is just pathetic. How can I not even pay and talk to an agent? 

[jguerdat]

The previous owner needs to remove the doorbell from his account before you can add it to yours. The real estate person may be able to help with contact.