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Arlo Doorbell is not recording

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  • ‎2021-03-10 04:30 PM
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RachelF
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‎2021-03-10 04:30 PM

My Arlo doorbell is not recording to the Library.  It does alert me just not saving the motion. When I went to the Base and selected Arlo Doorbell the record video is grayed out.  I only have 4 camera plus the doorbell.   Do I need a subscription? 

May I only buy it for the doorbell and not the other cameras?  

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jguerdat
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‎2021-03-11 05:57 AM

Any camera newer than the Pro 2 requires a subscription. You should have gotten a 3 month trial sub when you first installed the doorbell. After that you'll need a single camera sub for the doorbell if you want cloud recordings.

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jguerdat
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‎2021-03-11 05:57 AM

Any camera newer than the Pro 2 requires a subscription. You should have gotten a 3 month trial sub when you first installed the doorbell. After that you'll need a single camera sub for the doorbell if you want cloud recordings.

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