2k Arlo doorbell wired

[TrainerJames]

My regular doorbell works when it’s hooked up but when I wire my Arlo doorbell up it don’t charge? Anyone know why? 

[StephenB]

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@TrainerJames wrote:

My regular doorbell works when it’s hooked up but when I wire my Arlo doorbell up it don’t charge? 

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How much charge is in the battery?

It doesn't charge all the time.

[TrainerJames]

Like 20% and then I put back on the bracket to charge from the door. Should not be fully charged from wall before I connect back to door power? 

[StephenB]

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@TrainerJames wrote:

Like 20% and then I put back on the bracket to charge from the door. Should not be fully charged from wall before I connect back to door power? 

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It should be charging if it is around 20%.

What is the transformer rating? (volts and VA).