Wife’s phone not found by doorbell in last step of pairing

[Roborado]

Front door

[StephenB]

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@Roborado wrote:

Yes, my wife has an Arlo account.  I extended an invitation, and successfully paired her phone up to the last step where no device was located

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Did you attempt to accept the invite on the phone?

Often it works better on a PC.  Click on the "Create account" link there, and it should launch your browser (to my.arlo.com).  Then log into her account.

[StephenB]

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@Roborado wrote:
Wife’s phone not found by doorbell in last step of pairing

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Can you provide some more details here?  Did you first add the doorbell to your account?  Is the doorbell currently on-boarded.

Many people assume that you use "add device" for friend account access.  You don't.

[Roborado]

Yes, my wife has an Arlo account.  I extended an invitation, and successfully paired her phone up to the last step where no device was located

[Roborado]

Yes, my phone is paired and works well with the doorbell camera

[StephenB]

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@Roborado wrote:

Yes, my wife has an Arlo account.  I extended an invitation, and successfully paired her phone up to the last step where no device was located

---

Did you attempt to accept the invite on the phone?

Often it works better on a PC.  Click on the "Create account" link there, and it should launch your browser (to my.arlo.com).  Then log into her account.

[Roborado · Accepted solution]

Pairing problem solved for my wife using our PC (not the iphone).  Thanks for your help

[Roborado]

Traditional chime works when I bridge the two screw connections; however, it does not work when the Arlo doorbell is pressed.  I do get a phone call.  I removed the Arlo doorbell, then reinstalled it.  Traditional chime still "not connected".  It did work initially (for awhile) with the first installation.  How do I get the traditional chime paired?  There is no option in the software.

[JamesC]

Roborado,

Take a look at the troubleshooting tips listed here: https://kb.arlo.com/000062327/My-existing-chime-does-not-ring-when-I-press-my-Arlo-Essential-Video-D...

JamesC