Stuck on firmware update

[durbyoliv92]

Hey everyone,

We have owned an AVD2001 for around two weeks now which has been updating firmware for the past two days. We let it keep doing its thing since our front door is covered by an FB1001 - but is it downloading and trying to install a massive firmware update, or is it simply buggin’?

Appreciate your responses in advance.

[jguerdat]

I would start by removing and reconnecting the doorbell. If the update doesn't occur within 5 minutes during the installation, use the reset procedure spelled out in the FAQ here in the support section. Hold the small button for >10 seconds until the ring starts rapidly flashing white. Try the  installation again.