Still having same call issue with doorbell

[Wolfpretzel]

I have tried and tried to get this video doorbell to work as advertised but it still fails in the most important reason I bought it - video call to phone (iPhone 12 pro) when away from home. 
I have tried changing the video quality to the lowest setting. I have restarted the device. I have logged out of and uninstalled the app. I have checked for firmware updates. I have made sure the phone app is up to date. All to no avail. The video call feature only works when I am at home and on the same wifi network. I can be away from home with full 5G reception (have tested upload/download speeds to rule out data speed issues) and every time I accept the call it opens the app and gives me a black/greyed out video feed with an eternal loading symbol. No video feed comes through. No audio. Nothing. 

I recently added Arlo Pro 4 cameras to the mix, thinking that at least I could use the two-way audio feature on them if the doorbell continues to fail in its job but it seems that they give a video feed but fail to transmit audio (away from

home on 5G data connection). 
Both the doorbell and cameras are connected to fast internet via a strong wifi signal. 

Does it work for other people on different phones? Am I the only person who cannot get these devices to work 100% as they should?

[ShayneS]

Is it possible to test on another phone with mobile data? 

[Wolfpretzel]

I have tested it many times on my wife’s older iPhone XS and the same issue is there. The doorbell will call the phone and upon answering it opens the app, goes to the call with the message/microphone/end call button there but the video feed is either grey or black with an eternal loading/buffering graphic. No audio and no video. 

[ShayneS]

Which version of the Arlo app does this occur on?

Thanks 

[Wolfpretzel]

Currently on the latest version - 4.0.2 (5309) released 6 December 2022 - but it has failed to work in this fashion on every version we have used. 

[ShayneS]

Thanks for that. It looks like we have a similar issue reported and the team is investigating it. I will provide another update as soon as I can. 

[Wolfpretzel]

Any updates on solving the problem?

[ShayneS]

Are you still experiencing this issue with the latest version the Arlo app 4.5?

[ShayneS]

@Wolfpretzel Do you have any additional feedback?

[Wolfpretzel]

Just got tested then (away from home, on 5G reception) and it worked! Hopefully it keeps working. Thanks for checking in. 

[ShayneS]

@Wolfpretzel Thanks

[Jimmydejong]

When I accept the call in the app when there is pressed on the button I see no live video in the app. Often it is trying to make a connection or I see only a grey video. Later I can see the video in the feed, so it is recorded but not played live video in the app

My WiFi is 100%

Who can help because Arlo has no solution.