Essential Video Doorbell wire-free not found

[ggtuc]

Removed video doorbell from wi-fi and tried to link it to a base station.  Despite following all the steps precisely, it cannot be found.  I tried it several times with two base stations both with firmware up to date.  Then I attempted to hook it back up to wi-fi and now it cannot be found there either.  Again all steps followed precisely camera scans QR code fine and I get the success tone.  Then it just spins and spins.  Doorbell is connected properly to wi-fi.  For what it's worth mobile device I'm using to do the pairing is using latest Mac OS.  Any ideas why I'm having issues?  Thanks  

[StephenB]

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@ggtuc wrote:

Removed video doorbell from wi-fi and tried to link it to a base station.

What base station model(s) do you have?

[ggtuc]

VMB4000r3 and VMB4500r2.  I've tried to connect to both with no success.

[JamesC]

After removing the doorbell, did you complete a factory reset prior to attempting to reclaim it?

Make sure to follow these steps to complete the reset: How do I reset my Arlo Essential Video Doorbell?

JamesC

[MarkMagruf]

I found the router freq HAS to be 2.4 G if that is required of your device.  It will NOT connect to a faster or slower speed.  I found that out through trial and error.  My router has  5 AND 2.4 as it turns out.  I was trying to connect with the 5G connection until I realized maybe I should try the  2.4G... Bingo!

Good Luck.

[ggtuc]

Sorry for the late reply. The reset worked and I’m connected to the base station. But even after lowering the video quality settings I’m still getting a delay when we answer the doorbell on the phone. It’s about 2-3 seconds. It’s at a business and we primarily use it when we’re out to instruct delivery services. The router and base stations are a bit far away from the doorbell. But even when I had it connected to wi-fi with an extender, I was getting the same delay. Any thoughts on that?

[MarkMagruf]

no problem on delay. I am not using a base station.  I connect directly to my router at my home.  The camera is for the front porch area.  Anyway, 2-3 second delay doesn't sound awful to me? it could be so many things, including your internet provider.  I would say we have a 2 second delay, but I have not truly timed it.    Hope you find the answer you are looking for.  I was only commenting on the process of connecting to wifi... I saw frustration out there with NO connection.  That was me until I found out when they say 2.4G WIFI they mean ONLY that frequency.  It won't scan and connect to any other.  I also have 5G and that was  my problem.  Anyway.  Good luck!!