Arlo Essential Video Doorbell Wire-Free hardwired but not charging

[vegidio]

Hi,

I followed the installation instructions to hardwire my Arlo Essential Video Doorbell Wire-Free, but after the installation the Arlo apps keeps saying that the doorbell is still relying on the battery to work. I checked the voltage in my installation with a multimeter and it's between the recommended 8-24V AC.

Any idea why my doorbell is charging?

Thanks.

[jguerdat]

I don't have wiring connected to my wireless doorbells but I believe that the transformer is used to keep the battery charged (trickle charge). That message may be correct operation (think about using a solar panel on a camera - the panel can't run the camera but it can charge the battery).

[StephenB]

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@jguerdat wrote:

but I believe that the transformer is used to keep the battery charged (trickle charge).

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Yes.  The kb article says that - 

You can optionally hardwire your wire-free Arlo Essential Video Doorbell if you want it to be connected to your home’s existing chime, and to connect the doorbell to continuous charging.