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- Re: Doorbell video stream corrupted when answering...
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Troubleshooting
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Have you tried reducing the resolution (as a test)?
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Same issue. Reducing resolution doesn’t help. Connected to Base Station, strong reception, works fine when live. Just no picture when someone rings the doorbell. Pointless then.
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Doesn’t help.
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TCLIII,
What model mobile device are you using and with which carrier? Is the behavior the same when the device is connected to mobile data and WiFi?
JamesC
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Using IPad Pro 2021 and IPhone Pro 13 Max. Cell Carrier is non US. Same issue whether cell or connected to same Wi-Fi as doorbell.
Cameras work fine. All cameras and doorbell connected to Base station. When click on Doorbell, see live video no problem. Just not when someone rings doorbell. Just grey screen.
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Hi JamesC, a reply to the original post would be nice!
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becky_s,
Did you try reducing the resolution as suggested?
JamesC
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This has been an issue I've been dealing with for 18 months. Everytime I think it's fixed, the issue reoccurs a week or so later.
They've even sent me a replacement doorbell - same issue. It's clearly a firmware problem.
Arlo support has been woefully inadequate at providing a solution and have yet to provide any financial compensation, despite a broken product.
I just contacted them AGAIN this morning...
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Have you tested the doorbell by bringing it inside temporarily?
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I’m having the same issue. Someone came to my door and rang the doorbell which chime works fine. I tried answering it and camera would not show who was at the door just a grey picture. Sometimes when it does work my video is all pixelated. I wish Arlo would fix this issue
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For those still experiencing this issue after exhausting the troubleshooting listed here. I recommend contacting Arlo Support through the Arlo Secure mobile app under Settings > Support to open a ticket for further investigation.
JamesC
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James, I've had multiple tickets open over 18 months... there are only so many one can open...
Can we get someone to escalate this?
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I too have had multiple tickets and replies usually going around in the same circles. Does the Arlo doorbell simply not work on Australian mobile networks? Surely this requires a patch!!
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