Arlo door bell has a grey screen.

[Claymoss]

I am on my 2nd Arlo wire free door bell. Whenever someone is at my door and presses the doorbell I get a phone call on all iOS devices. Whenever I answer the doorbell call I get a grey screen. I can use the message button, mute, and hand up, but I never get a video display of who is there. I seen a community chat back In 2021 with these same issues. They updated the firmware and it resolved the issue. I have answered the call on the same wifi, a different wifi, and cellular with no luck. Is anyone else experiencing this on iOS devices? 

[BrookeN]

I sent you a message. 

[StephenB]

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@RodgerB wrote:

How do I dm?

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Click on the envelope icon in the upper right of the forum page.

[BrookeN]

Are you on a iOs or Android device?

[RodgerB]

Android 14

Pixel 8 Pro

[Claymoss]

Tons of people are dealing with the doorbell issues. We are paying for a subscription and not utilizing it to its fullest. Do y’all have any idea on how to fix this? I have dealt with this for months. 

[ShayneS]

@Claymoss I do not have an ETA at the moment, but I will be sure to provide an update as soon as I receive more information. 

[BabyDoll1]

Hello.  I know you said you'd update, but anything yet?  Still a gray screen. I've tried all the posted steps and suggestions and also restart my router again for good luck... Still gray screen. 😫

Thank you

[Claymoss]

I have been told they would be putting out a firmware update to fix the issue… told me they would let me know what that is ready. 

[BrookeN]

Are you still seeing this same behavior?

[RodgerB]

Yes. (It's ben this way for months.)

[Detop]

Experiencing the same issues. Worked fine before.

Tried all steps mentioned in earlier threads.

[BrookeN]

Can you do a reset on the Arlo doorbell. 

https://kb.arlo.com/000062934/How-do-I-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0

[RodgerB]

I deleted the device from the Arlo app, reset the doorbell, and added the device back into the app. No change.