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I am on my 2nd Arlo wire free door bell. Whenever someone is at my door and presses the doorbell I get a phone call on all iOS devices. Whenever I answer the doorbell call I get a grey screen. I can use the message button, mute, and hand up, but I never get a video display of who is there. I seen a community chat back In 2021 with these same issues. They updated the firmware and it resolved the issue. I have answered the call on the same wifi, a different wifi, and cellular with no luck. Is anyone else experiencing this on iOS devices?
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I sent you a message.
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@RodgerB wrote:
How do I dm?
Click on the envelope icon in the upper right of the forum page.
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Are you on a iOs or Android device?
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Android 14
Pixel 8 Pro
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Tons of people are dealing with the doorbell issues. We are paying for a subscription and not utilizing it to its fullest. Do y’all have any idea on how to fix this? I have dealt with this for months.
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@Claymoss I do not have an ETA at the moment, but I will be sure to provide an update as soon as I receive more information.
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Hello. I know you said you'd update, but anything yet? Still a gray screen. I've tried all the posted steps and suggestions and also restart my router again for good luck... Still gray screen. 😫
Thank you
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I have been told they would be putting out a firmware update to fix the issue… told me they would let me know what that is ready.
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Are you still seeing this same behavior?
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Yes. (It's ben this way for months.)
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Experiencing the same issues. Worked fine before.
Tried all steps mentioned in earlier threads.
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Can you do a reset on the Arlo doorbell.
https://kb.arlo.com/000062934/How-do-I-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0
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I deleted the device from the Arlo app, reset the doorbell, and added the device back into the app. No change.
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