Arlo Wireless Doorbell Protective Film

[V115]

The top half appears to have a protective film. If it’s not a film it’s scratches very bad. I tried taking it off but it won’t come off just a scratches like a film would. If I’m not supposed to remove it, why don’t the instructions say so?

[JamesC]

V115,

Any protective film should not be difficult to remove. Consider posting a screenshot of what you're seeing so we have a better understanding of what it is you're describing.

JamesC

[V115]

The top portion looks like it has a film. It scratches easily by light touch.

[V115]

See photo

[RMSJAMES]

I am having the same issue. I cannot figure out how to post a photo on here.

[RMSJAMES]

I am having the same issue. How do I post a photo or where can I send it to you ?

[StephenB]

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@RMSJAMES wrote:

I am having the same issue. How do I post a photo 

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There is a paper clip icon below the post area you can use to attach a file, and a camera icon above the post area that will embed the photo in the post.

Note if the image is jpeg, you will need to change the extension to jpg.

[Giancarlofs]

It is unfortunate that it is not clear in the instructions that the top is easy to get scratches. I just bought Arlo and with a light touch with my fingers it scratches.

[Iestyn]

Here is a screen shot of the top half of my Arlo doorbell.  Is this the protective screen or the temporary protective cover that won't come off:

Thanks...

Iestynm

[StephenB]

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@Iestyn wrote:

Is this the protective screen or the temporary protective cover that won't come off:

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It looks like film intended to be removed to me.

[Iestyn]

Okay.  I'll have someone with longer nails try and get this off.

Iestyn

[Film]

Curious if you made any progress with this.  As you can see from the picture (below), mine looks terrible and has thus far resisted any attempts made to remove it.

[Film]

[Iestyn]

Yes.  I contacted Arlo and the cover is a protective film for the camera.  It can easily marked with sharp objects including finger nails and is not removeable.

Sucks but at least I know before I created more marks on this film.

Iestyn

[Film]

Thanks for the reply.  Glad I stopped trying.  Wow...what an awful design.  I'd say they should update their instructions and warn people, but mine was already pretty scratched up from kids, delivery people, etc. even before I tried to remove it so "being careful" with it would only be marginally helpful.

[PCharron]

Same protective film on the round doorbell piece?

 

[PCPR]

What a stupid company. The scratching I did, and so many people have done could have been avoided so easily... I'm so upset.

[Zeewulf]

Same here, no mention in any of the literature that the top half has a protective piece on it for the sensor.  So I tried taking it off thinking it was supposed to come off.  Camera looks terrible now....