Essential video doorbell

[Travismiller23]

Quick question: I have the essential video doorbell wire free. After losing internet connection my doorbell will not work with my activity zones. I reset it then deleted it and reinstalled it. Set the zones up again and nothing. I changed the sensitivity to the highest and it still will not be pick anything up. Any suggestions?

[StephenB]

---

@Travismiller23 wrote:
Quick question: I have the essential video doorbell wire free. After losing internet connection my doorbell will not work with my activity zones. I reset it then deleted it and reinstalled it. Set the zones up again and nothing. 

---

Does it save motion recordings without the zones?

[Travismiller23]

Yes it does.

[StephenB]

---

@Travismiller23 wrote:

Yes it does.

---

That means the camera/doorbell itself is working.  The activity zone processing is done in the Arlo cloud.

Can you try creating a large zone?  One nearly the full size of the camera field of view.  Then see if that also works.

[Travismiller23]

Thanks, I did try that.  AZ still not working.  You need to be almost right in front of the camera for it to pick up and start recording.  I followed all the steps from Arlo CS, boy it is a tad painfull working with CS at Arlo.  Tried to update my case would not allow me to upload the docs they wanted.  Hoping to get to a tier 2 so I can get this figured out.