Arlo Doorbell (2nd Gen)

[Kruz219]

I replaced my Arlo Video Doorbell (1st Gen) with the 2nd Gen. I went through all the instructions for the "wired" option. Have had to remove and charge the camera twice within a week. Everything works fine, video, audio and doorbell (mechanical). Why is this camera not holding a charge if it does indeed have the "wired" option? Now, I have to take it down again to recharge (3rd time) and it won't charge at all with an Arlo charger and cable. ??????????

[BrookeN]

I have reached out to support regarding the 2nd generation doorbell. They will be reaching out to you as soon as possible. 

[Kruz219]

Thank you.

[almightyblk]

Any response back? I also upgraded from the previous gen which was wired and I'm confused as to why this one is showing a battery (currently 88% down from 100%) despite being wired, just like my previous gen doorbell...

[StephenB]

---

@almightyblk wrote:

Any response back? I also upgraded from the previous gen which was wired and I'm confused as to why this one is showing a battery (currently 88% down from 100%) despite being wired, just like my previous gen doorbell...

---

There is a charging threshold (I don't recall what it is, but it is lower than 88%).   The goal for that is to maximize the battery life.

[SailorVenus]

What does this mean? Does it start to charge once it falls below 88%? 
Is there an indicator that it’s receiving power?

I set up my doorbell with a wired connection. The battery started to die since the transformer wasn’t working. I replaced it and it’s giving power, but I don’t see any indication in the app that it is receiving power. It’s currently at 94% so I’m assuming it should start charging some point…

[almightyblk]

I don't think Arlo has a real answer for this. My doorbell is sitting at 75% currently. Based on what support told me it should trickle charge (no indicator btw)

after it reaches a certain number (appears to be different depending on  who you talk to).  I thought maybe it would trickle charge at night when there's no movement from deliveries, guests, kids etc. But no it doesn't. I haven't had it die on me YET so I've just given up trying to figure out why the battery even discharges if it's hardwired ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

[StephenB]

---

@SailorVenus wrote:

What does this mean? Does it start to charge once it falls below 88%? 

---

It starts to charge when the power level drops to 65%, and stops charging when it reaches 80%

[Tiffanybravo89]

Any luck with resolving your issue? I’m having the same exact issue as you, I went from generation 1 which was great just had to be replaced due to sun damage. 2nd generation been a nightmare. Doesn’t hold charge, I have to take unit off to recharge it . It’s initially held a charge for a few months than I had to start charging inside my house and reconnect it once it hits 100%. Battery lasting only 12 days now. Customer service wants to trouble shoot but it’s not easy to do when out of town. So this doorbell been more of a headache. 

[BrookeN]

Were you able to get the doorbell working as expected or are you still seeing the same behavior?

[GeorgeBill]

I’m having the same problem. Upgraded  from Gen 1 to Gen 2. Voltage is within range from my doorbell wiring. No charge indicated from the charge icon. Why doesn’t this charge?

[StephenB]

---

@GeorgeBill wrote:

I’m having the same problem. Upgraded  from Gen 1 to Gen 2. Voltage is within range from my doorbell wiring. No charge indicated from the charge icon. Why doesn’t this charge?

---

How full is the battery?  Gen 2 won't charge until the battery level drops to ~60%.  Then it charges up to about 80%.

[GeorgeBill]

84% so we’ll see if it charges after the battery drops. Hope you’re right. 

[GeorgeBill]

That would be a nice tidbit of information to include in the installation instructions. Might save some users a little heartburn. Thanks for the help!

[StephenB]

---

@GeorgeBill wrote:

That would be a nice tidbit of information to include in the installation instructions.

---

I agree.