Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

live stream using FireFox, chrome, etc, it tells me that flash needs to be updated

This is the worst product I have ever owned. I spent $1000.00 on a 4 camera system and have had nothing but grief since day 1!

Firmware update in July caused Audio detection to trigger randomly. How was that issue not found during development/QA??

Now I when I try to live stream using FireFox, chrome, etc, it tells me that flash needs to be updated but then I update it and the next time I log in I get the same issue. It looks like the UI was changed yesterday and looks like that introduced that issue. How was that not found during development/QA??

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 1 of 8
brh Master
Master

Re: live stream using FireFox, chrome, etc, it tells me that flash needs to be updated

@stewgotz,

In the title bar in Chrome, click on the lock, go to Site Settings and allow Flash. That should solve your problem. I don't remember how I did it Firefox, but there is a way to allow Flash. I am no longer having your problem since I allowed Flash in both browsers. Arlo is actively working to get away from using Flash, but we don't have an ETA.

 

Brian

Message 2 of 8
Guru

Re: live stream using FireFox, chrome, etc, it tells me that flash needs to be updated

For FF, click on the "i" or lock icons to the left of the URL and disable Content Blocking.

Message 3 of 8
Aspirant

Re: live stream using FireFox, chrome, etc, it tells me that flash needs to be updated

I have done that but still every time I try to live stream one of the camera's I get this message: "A newer version of Adobe Flash player is required. Please install the latest version from here."

 

I click on "here", which is a link to the Adobe flash site. I download the installer and install it. I then go back into Arlo and try it again and I get the same message. Arlo broke something when they released a new UI a couple of days ago. The look and feel is slightly different.

Message 4 of 8
Guru

Re: live stream using FireFox, chrome, etc, it tells me that flash needs to be updated

On FireFox, I clicked on the little "block" icon next to the lock...click on allow flash... it's working fine here.

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Message 5 of 8
Guru

Re: live stream using FireFox, chrome, etc, it tells me that flash needs to be updated


@TomMac wrote:

On FireFox, I clicked on the little "block" icon next to the lock...click on allow flash... it's working fine here.


Yeah.  The new icon appears after you click "Live" or otherwise try to use flash.

After you allow flash it changes color. 

Then dismiss the update message by clicking the x and click "Live" again.

Message 6 of 8
Aspirant

Re: live stream using FireFox, chrome, etc, it tells me that flash needs to be updated

Yes, clicking on the little block fixes the problem but if you close and restart firefox and then try to live stream again you get the same update message again and have to click the box again.

It doesn't make sense...

Message 7 of 8
Guru

Re: live stream using FireFox, chrome, etc, it tells me that flash needs to be updated


@stewgotz wrote:

Yes, clicking on the little block fixes the problem but if you close and restart firefox and then try to live stream again you get the same update message again and have to click the box again.

It doesn't make sense...


It is ugly and tiresome, though to some degree that's on firefox (they should allow you to allow it persistently).

 

Of course what's needed is the transition to html5.  Hopefully that will happen much earlier than Dec 2020.

 

Message 8 of 8