Videos Not Available on Base Station

[maharrm]

I recently started to experience the error, “Videos stored on Base Station are not available. Please check connection settings.” when trying to access locally stored videos in the Library (I have a VMB5000r5 base station recording to a microSD card). 

I have previously been able to access videos with Port Forwarding enabled and also without Port Forwarding when connected to my home network. 

I have again disabled Port Forwarding and am connected on my home network, but still receive the same error.

i can see from the storage setting info that my microSD card appears to be saving videos as the amount of space used is increasing.

Anyone else experiencing this error recently? Thanks. 

[ShayneS]

If you are still experiencing this symptom, please make sure that the forwarded ports have been setup on the router.

To check if the forwarded ports from the app are open, you can utilize the below port checkers:

https://portchecker.co
https://www.yougetsignal.com/tools/open-ports/
https://canyouseeme.org/

If the ports are still closed, the router's firewall or ISP can still be blocking the ports. Please reach out to your ISP or router manufacturer for further assistance. 

[vtmad]

No, my problem is solved. I had already updated to 5.01 but that did not solve things. I then did an IOS update and that took care of the problem.

[ShayneS]

The development team is working on the fix for the issue with the remote access. I will provide another update as soon as I have more information related to the release. 

Thank you for your patience

[ms-1]

I can no longer get recordings. What do I need to set up port forwarding? Is there a manula that explains it? How do I access the manual?

Thanks

[jguerdat]

Are you referring to cloud recordings (which need a subscription) or local recordings from your hub? Are you trying to see them when at home on your WiFi or remotely?

[ms-1]

I am referring to local recordings from the hub. I want to be able to see it a home on my WiFi as well as remotely.

[StephenB]

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@ms-1 wrote:

I am referring to local recordings from the hub. I want to be able to see it a home on my WiFi as well as remotely.

---

Are you seeing them when home, and just want to know how to see them remotely?

Do you have an iPhone?  Or Android?  There is a bug at the moment with iPhones - port forwarding doesn't work for them.

[ms-1]

I cannot see at home or remotely.

Inhave an iPhone 

[StephenB]

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@ms-1 wrote:

I cannot see at home or remotely.

I have an iPhone 

---

Do you see "Library" in the app?

Or do you see "Dashboard" and "Feed" again?

[gbweir]

It's a software problem and Arlo need to address it.

Every thing was find until version 4.14 was released

[gmomartin]

I’ve been having the same issue described on the title and have not found a solution yet, it’s particularly upsetting that I’m across the world trying to figure something at my home and I can’t because this service/system/brand/app is just so unreliable it defeats the purpose of having it.

FIX THIS BUG

[Scooter90]

Arlo has zero incentive to fix this issue. They will likely magically break the Android app next. Time to start looking at competing products!

[dyran_1999]

any update? 

it’s been months and still no fix. 

[rchen119]

or subscribe Arlo's security plan, but that is what we tried to avoid.

[gbweir]

There was an software app update to version 4.15 yesterday 01/07.

I decided to start from scratch and do a factory reset on my base station and reinstall the cameras.

After a bit of trouble repairing, low and behold I have access to my library on the app with all the local storage recordings from the USB appearing going back to when the problem occurred.

Hope this helps.

[cammerz]

Do you have access even when away from the network?

[gbweir]

Yes tested it this arvo and everything appears to be working fine

[dujcym18]

Yes, exactly same issue I experienced lately. with port forwarding, I am able to access all cameras, but no able to access vids saved in Base Station. 

[cammerz]

Are you on iOS? I just tried factory resetting mine and setting it all back up but still not working

[dujcym18]

it is IOS, so this means it is not Arlo issue, rather IOS issue? 

[gbweir]

I'm on IOS 17.5.1

What I did worked for me. Maybe just a coincidence

I've never used port forwarding, so was not an issue

[ElToro54]

I purchased my Arlo bundle through Costco, so I feel good that I can return it and switch to a different provider if needed.

I have a basic setup with a USB and an external drive, and for the past few years, I’ve been using port forwarding to view video while I’m away. Recently, it stopped working. I have done all the troubleshooting steps:

1. Restart
2. Unplug
3. Contact ISP - confirmed that the ports are open.
4. Change the ports
5. Ensure the ports match

What am I doing wrong?
why isn’t this working anymore?

It seems like a fishy way for consumers to be pushed into purchasing their subscription.

[StephenB]

Are you using an iPhone? This is a known issue with iOS.

[ElToro54]

With no solution?

[Henrysky]

No, it is not an IOS issue.

I could not find any records in my library when I log in windows' Arlo Web Portal. It SAYS "no recording", but actually all file recorded in my base station USB.

[Henrysky]

I wish this is an IOS issue, but it is same when I use windows Arlo web portal.

Any Arlo's response? So curious...

[zoopy]

This will never get fixed. I’m just getting the non stop ads in-app to purchase a subscription plan.. I guess we are out of luck.. Arlos way to take our money

[Henrysky]

Technically, please make sure this is any IOS issue, the bug comes from current IOS app.

And also, would you like explain why I can not find any recording from my library when I use windows' Arlo web portal?windows' Arlo web portal is also IOS....I do not think so.