Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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brh Master
Master

Re: Update on my experience and decision to keep my Ultra 4-camera system

The Pro2 add on camera is selling for $219 at Best Buy. I don't consider paying $299 for the Ultra add on camera with all its new features as money grubbing by Arlo. 

 

Brian

Message 51 of 72
Star

Re: Update on my experience and decision to keep my Ultra 4-camera system

@JamesC 

 

I still don’t see how these are classified as 4K. I downloaded a 14 second clip and the file size was less than 4Mb. I have still image pictures greater than that. When I can connect in 4K I get a display that is constantly washing out as in the example photo. 

 

All firmware is up to date, plenty of bandwidth available, plugged in, rebooted, etc...3C7F4C05-6DCD-405A-8378-58B704D469DE.png

Message 52 of 72
brh Master
Master

Re: Update on my experience and decision to keep my Ultra 4-camera system

@ChefJeff 

Something is wrong here. My 4k videos are crystal clear. This looks like the problems that I had when I first got my Ultra system but firmware updates solved that for me. I will let JamesC handle this for you as I don't know if it is a hardware issue or not. Have you tried 1080p recordings and is this happening on more than one camera? Have you tried to power cycle your base?

 

Brian

Message 53 of 72
brh Master
Master

Re: Update on my experience and decision to keep my Ultra 4-camera system

Here is a frame from one of my 4k videos.

 

Ultra4K_Snapshot.png

 

Brian

Message 54 of 72
Star

Re: Update on my experience and decision to keep my Ultra 4-camera system

Yeah, I am not close to that resolution. 

 

It happens on all of my cameras and I just tried power cycling again. Still have the issue. The issue does not happen in 1080p, but the attached photo is the quality I am now getting in 1080p. At least the 7 Mississippi lag is only 3 at 1080p. 

 

@brh If your car was a little further forward, could you zoom to the plates and read them

AA1880E8-7F21-4007-AEC5-3313C189AD74.jpeg

Message 55 of 72
brh Master
Master

Re: Update on my experience and decision to keep my Ultra 4-camera system

@ChefJeff 

Let's see what JamesC has to say tomorrow. I hope he has an answer for you. Are you in the US? What is your upload speed? What is the signal strength of the cameras? You might try to pull one camera inside close to the base and see what happens then.

I wish I could upload the full sized image. The 4k resolution is great. Meanwhile if I can think of a solution to your problem I will post more.

 

Brian

Message 56 of 72
Star

Re: Update on my experience and decision to keep my Ultra 4-camera system

@brh 

 

Thanks. I am in the US, have an upload speed right now of 21 Mbps. The camera I am using for my example has a full strength signal as it is just a few feet from the base station. 

Message 57 of 72
brh Master
Master

Re: Update on my experience and decision to keep my Ultra 4-camera system

@ChefJeff 

Ok, your upload speed is more than adequate. I am on the Spectrum Ultra plan - 400down and 24 up, so we should have similar speeds. Do you get the same problems when you use the web client? Have you looked at what channel your 2.4ghz is on? In my area that band is very crowded, so I put my router on channel 9 as it is the least crowded. You might want to try different channels, such as channel 1 or 11. I hesitate to ask you to do a complete factory reset and add everything back but that might solve the problem. Let's hold off on that until other avenues are explored. You might try to remove one camera and add it back in and see if that helps. One other thing is to move your base a little further from your router.

 

Brian

Message 58 of 72
brh Master
Master

Re: Update on my experience and decision to keep my Ultra 4-camera system

@ChefJeff 

One final thing. Do you by any chance have a Micro SD card inserted into the base and if so, are the recordings corrupt there?

 

Brian

Message 59 of 72
Master

Re: Update on my experience and decision to keep my Ultra 4-camera system

 


@ChefJeff wrote:

 

I still don’t see how these are classified as 4K. I downloaded a 14 second clip and the file size was less than 4Mb. I have still image pictures greater than that. When I can connect in 4K I get a display that is constantly washing out as in the example photo. 

 

All firmware is up to date, plenty of bandwidth available, plugged in, rebooted, etc...


There are still issues with 4K Live streaming.  I have the same problem.  Sign up for Premium Video Recording and you will get 4K motion recordings in the library. Download one of those 4K motion recording and look at that. It will be 4K resolution and will look significantly better than the 1080p.

 

The bitrate will only be about 5 Mbps on these videos, because the Ultra cameras are battery powered and cloud connected.  You cannot compare these 4K videos' size or quality to an iPhone, GoPro, or similar photography-quality video camera.

Message 60 of 72
Star

Re: Update on my experience and decision to keep my Ultra 4-camera system

@brh I do not have an SD card installed. Thanks for your troubleshooting ideas. 

 

@st_shaw The video I downloaded was using the 4K Premium Video recording. I have also bought a NAS and set up a Reolink 5MP (4K is 8MP) camera and the bitrate is set to a max of 4Mbps. The clarity in the 5MP camera blows the Ultra’s quality away. I really want to 

like the Ultras as I like the AI that distinguishes what type of motion was seen. 

Message 61 of 72
Master

Re: Update on my experience and decision to keep my Ultra 4-camera system

 


@ChefJeff wrote:

 

@st_shaw The video I downloaded was using the 4K Premium Video recording. I have also bought a NAS and set up a Reolink 5MP (4K is 8MP) camera and the bitrate is set to a max of 4Mbps. The clarity in the 5MP camera blows the Ultra’s quality away. I really want to 

like the Ultras as I like the AI that distinguishes what type of motion was seen. 


The gray blotchy image you posted above is tagged 4K Live, so it is not a motion recording downloaded from the Arlo library.  Download a 4K motion recording from your Arlo library and look at that. You will find much better resolution and image quality than the 1080p Pro 2.

 

I have a 1080p Axis camera that blows away the Arlo Ultra as well.  It's not battery-powered and not cloud-connected either.  It consumes 8-10 watts of power.  It's a totally different class of prodcut from Arlo.  If image quality is your thing and you have a NAS then don't buy Arlo. There are cheaper/better options for you.

 

What model Reolink do you have?

Message 62 of 72
Star

Re: Update on my experience and decision to keep my Ultra 4-camera system

Yeah, two separate issues I guess. The 4K live is just that and the video I downloaded was from the library and not live. 

 

As for the Reolink, I am using the C2 Pro connected to a Synology NAS. I can view it remotely with great image quality. I like the convenience of Arlo and not trying to set my house up with PoE cameras though. Might just have to bite the bullet and install some switches if I am going to expect better image quality. 

Message 63 of 72
Mentor

Re: Update on my experience and decision to keep my Ultra 4-camera system

The best “wireless” connection is a wire.  Anytime I have the option to use a wire, there is no question.  Use a wire.  I place 8-port switches behind my larger TV locations, so I can plug in all of the TV related electronics directly.  When I built my house I used Arlo to monitor the build and immediately decided to run conduits from the house out to camera posts in various locations around the yard.  That allowed me to run Cat-6 to the poles and install various POE cameras that operate well below zero degrees F and never need a battery swap.  I like Arlo for what it is, but one size does not fit all.

Message 64 of 72
JPC Prodigy
Prodigy

Re: Update on my experience and decision to keep my Ultra 4-camera system


@AncientGeek wrote:

The best “wireless” connection is a wire.  


lol.. You sure sound like a tech geek..  

Message 65 of 72
Guide

Re: Update on my experience and decision to keep my Ultra 4-camera system

Amazon sells arlo pro 2 for $162.99 and best buys always matches amazon prices.

Message 66 of 72
brh Master
Master

Re: Update on my experience and decision to keep my Ultra 4-camera system

Yes, I purchased one of these not long ago at that price from Best Buy. Due to the Christmas season not selling electronics as expected, there are many deals out there as the retailers try to dump their inventories. I just purchased 2 sets of 3 Arlo Security Lights with an extra battery for about $162 each on Amazon. Now if I could just get a deal on the Ultras, LOL.

 

Brian

Message 67 of 72
Apprentice

Re: Update on my experience and decision to keep my Ultra 4-camera system


@brh wrote:

Yes, I purchased one of these not long ago at that price from Best Buy. Due to the Christmas season not selling electronics as expected, there are many deals out there as the retailers try to dump their inventories. I just purchased 2 sets of 3 Arlo Security Lights with an extra battery for about $162 each at Best Buy. Now if I could just get a deal on the Ultras, LOL.

 

Brian


I just got a second set of the 4 pack of Ultras with the base station for $899.99 from my local Best Buy. I got a 10% off offer from Best buy & Arlo products were not on the extensive list of excluded items I was able to upgrade the 4 cameras that were Arlo Pros for the cost of three Ultras. I'm keeping the old base station for the alarm & 2 of the cameras to round out the 10 I can use with my subscription. I'm sending the other 2 cameras to my brother who is going to buy an Arlo Pro 2 three camera set.

Message 68 of 72
brh Master
Master

Re: Update on my experience and decision to keep my Ultra 4-camera system

@ItsPlayTime 

Great!

I am not going so far as you, but I am donating all my original HD cameras and base to my daughter. I am still keeping my Pro cameras, though. The Best Buy stores all seem to have the 4 packs in stock but I am finding it difficult to purchase the Ultra add-on cameras. Last week I was able to snag two of them at a Best Buy that I seldom visit.

 

Brian

Message 69 of 72
Tutor

Re: Update on my experience and decision to keep my Ultra 4-camera system

I previously owned the Nest IQ Outdoor and after 7 months of nothing but dropped connections and lapse in recording footage, I finally got Nest to give me a refund after numerous replacements. I have been looking at a replacement outdoor camera and have been considering the Ultra 4K, especially because the field of view is 180 vs 130 on the Nest. This forum has been convincing me minus the setback of bugs and price (plus having to buy a $50 outdoor cable). I will say that Arlo communicates with customers and admits issues far more than Nest ever did with me, especially on this community.

Message 70 of 72
Star

Re: Update on my experience and decision to keep my Ultra 4-camera system

After a very rough start, I continue to be very happy with my Ultras. Biggest pain point right now is the lack of accessories because of the updated release date. But they have been very solid in terms of performance since the several updates.
Message 71 of 72
Highlighted
Mentor

Re: Update on my experience and decision to keep my Ultra 4-camera system


@dt1785 wrote:

I previously owned the Nest IQ Outdoor and after 7 months of nothing but dropped connections and lapse in recording footage, I finally got Nest to give me a refund after numerous replacements. I have been looking at a replacement outdoor camera and have been considering the Ultra 4K, especially because the field of view is 180 vs 130 on the Nest. This forum has been convincing me minus the setback of bugs and price (plus having to buy a $50 outdoor cable). I will say that Arlo communicates with customers and admits issues far more than Nest ever did with me, especially on this community.


As I often say here...all of the major camera systems have strengths, weaknesses and issues.  Nest set back the DropCam community about two years when they stopped supporting the DropCam app and forced us to use the inferior Nestcam app.  It was horrible.  I still use some Nestcams including the outdoor IQ which seems to work for me.  But they don’t support schedules and geofencing at the same time...pick one or the other...and it is harder to get a motion clip isolated and saved.  I do like their timeline UI for continuous video allowing effectively a time lapse view of the day by scrolling up and down...that’s nice.  And the IQs have great audio.  Very good volume.

Message 72 of 72