Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Luminary

Update for Arlo iOS app to be iOS 13 compatible

Good afternoon Arlo!

Does anyone know when the updated Arlo app will be releasing since Arlo is officially announcing iOS 13 tomorrow and it will be available for download after the announcement. Since Arlo is aware that all the notifications from the new Arlo app do not work in iOS 13.

Thank you!
Model: VMS5240 | Arlo Ultra 2 Camera Kit
Message 1 of 7
Community Manager

Re: Update for Arlo iOS app to be iOS 13 compatible

We're aware of an issue with notifications on iOS13. I don't have an ETA for a fix at this time but will keep you updated with any new information I receive.

 

JamesC

Message 2 of 7
Aspirant

Re: Update for Arlo iOS app to be iOS 13 compatible

I’m on 13.2 and notifications do not work in it either.
Model: VMS5340 | Arlo Ultra 3 Camera Kit
Message 3 of 7
Tutor

Re: Update for Arlo iOS app to be iOS 13 compatible

(btw, 13.2 is an impressive claim, unless you're working for Apple!)

 

FYI, official release dates are:

iOS 13: September 13th

iOS 13.1: September 30th

 

iOS 13 GM (identical to release version in theory) is now available to devs/public beta

iOS 13.1 Beta 3 is now available to devs/public beta

 

I can confirm that Arlo notifications are still not fixed for 13.1b3 for me at least.

Model: VMS5340 | Arlo Ultra 3 Camera Kit
Message 4 of 7
Tutor

Re: Update for Arlo iOS app to be iOS 13 compatible

Oh, one more thing: beta versions of an operating system are not stable products. They are not intended to be used on production/end user devices. Complaining that some third parties software isn't working right on your beta device is unfair to that third party. Apple make plenty of breaking changes in their major iOS updates, and in some cases these aren't even fixable from the third parties perspective (spoken as a dev who's had one app become completely broken and unfixable due to Apple API changes). While I completely understand and agree with users coming here to report bugs in how the Arlo software works on their beta systems, having a fit and insisting that the devs are all incompetent and should be fired (seen in another thread here), just because you want their app to work perfectly on your beta device is patently unfair.

</rantoff>

That said, I'd definitely expect Arlo to have all previous functionality restored by the time iOS 13 is actually released!

Message 5 of 7
Luminary

Can someone add me to beta test the new Arlo app that fixes all the present issues with it running o

Good morning Arlo employees!

I have an apple developer account an iPhone XS Max can run the developer GM ios 13 software.

Is it possible to add me to the group that tests the new version Arlo apps before they release? As I know none of the notifications work with the new Arlo app on iOS 13.

I want to request to be part of the group that can test please.

Thank you!!
Model: VMS5240 | Arlo Ultra 2 Camera Kit
Message 6 of 7
Luminary

Arlo app has been the only thing stopping me from going to iOS 13

I was using iOS 13 for a while until 8 days or so ago when I had to downgrade to iOS 12 when Arlo sent out the new app which sends no notifications on iOS 13.

The Arlo app is the only thing stopping me from upgrading my iPhone to iOS 13.

All other apps are working fine on iOS 13.

Does any Arlo employees know when the public will receive an update to the new Arlo app so it’ll send notifications on iOS 13? Can any Arlo employees add me to the tester group for Arlo and iOS 13?

Thanks everyone!!!
Model: VMS5240 | Arlo Ultra 2 Camera Kit
Message 7 of 7