Arlo|Smart Home Security|Wireless HD Security Cameras
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Techworldhcm
Aspirant
Aspirant

On a granted access phone account, the person can see one camera perfectly but cannot see the second. The screen appears white on the devices tab and turns completely black when put said camera in full screen. Meanwhile the admin account and another granted access account can see perfectly. What is the issue here?

29 REPLIES 29
jguerdat
Guru Guru
Guru

Have you rebooted the phone and reinstalled the app?

JamesC
Community Manager
Community Manager

This issue has been escalated to the development team. I will provide an update when I have more information.

 

JamesC

JamesC
Community Manager
Community Manager

New Arlo Ultra camera firmware is available addresses the issue being discussed here. Please make sure your camera is up to date with the latest firmware and let us know if you continue experiencing this issue.

 

Release Notes

 

JamesC

mikejd1
Star
Star

does the firmware auto update or do you have to manually update the firmware?

JamesC
Community Manager
Community Manager

mikejd1,

 

Firmware updates are automatic. As long as your camera is online and isn't alerting you of low battery, the update should complete overnight.

 

JamesC

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