Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Tutor

Ultra camera motion sensor not working

I can't get my motion sensors to work further than 6 ft. I set sensitivity to 100 percent. I also verified it's not working in motion test mode. Any tips? My camera height is around 7ft

Model: VMS5240 | Arlo Ultra 2 Camera Kit
Message 1 of 14
Guru

Re: motion sensor not working

Distance and motion direction seems to be the problem since most motion within range is more or less at the camera rather than across the FOV. Read the FAQ here on best camera positioning. Also, make sure you're setting sensitivity in your modes and rules, not in the motion detection test.

Message 2 of 14
Tutor

Re: motion sensor not working

I didn't have this problem with the arlo pro 2 mounted in the exact same location. I am currently using the wide setting not the 180 deg extra wide
Message 3 of 14
Community Manager

Re: motion sensor not working

mlb1,

 

Do you have more than one camera behaving this way?

 

JamesC

Message 4 of 14
Tutor

Re: motion sensor not working

My other (driveway) camera isn't as active as the pro2s but it's not as bad as this one.
Message 5 of 14
Community Manager

Re: motion sensor not working

mlb1,

 

You might try swapping the camera that isn't behaving as well with your other camera as a test. This will help isolate the issue to either the camera or the location.

 

JamesC

Message 6 of 14

Re: motion sensor not working

Detection is not close to the Pro 2.  My ring can detect people in our court.  Pro 2 could also.  Ultra cannot.

 

Private drive behind my house has cars every once and a while.  Pro 2 could detect it.  Ultra cannot.

Message 7 of 14
Tutor

Re: Ultra camera motion sensor not working

Just set this up today and I have same problem! Delay in recording, short area like <10 ft of motion trigger and most of all 20-30 seconds notification on iPhone Xs Max!☹️
Model: VMS5240 | Arlo Ultra 2 Camera Kit
Message 8 of 14
Guru

Re: Ultra camera motion sensor not working

Post a screenshot of the camera view. For the notification delay, are you using Arlo Smart? The video has to be uploaded and analyzed before sending the notification. 4K videos are bigger and take longer to upload and possibly analyze.

Message 9 of 14
Tutor

Re: Ultra camera motion sensor not working

I have the same problem. I almost have to walk up to the camera and wave for it to pick up any motion. I removed the camera from the base station and added it again, I restarted the base station, but it doesn’t work. 

I had my Arlo pro working perfectly. Here’s a shot, the camera won’t pick up anything coming in the gate. Only when I get close to those yellow canisters does the motion sensor at 100% pick something up.C73A91D4-B625-451D-99AA-AC847DA029F4.jpeg

Model: VMC5040 | Arlo Ultra Add-On Camera
Message 10 of 14
Guru

Re: Ultra camera motion sensor not working

Your image isn't likely going to be visible till Monday. Post a link to a video or use the Choose File below the text box to add an image.

Message 11 of 14
Tutor

Re: Ultra camera motion sensor not working

Here's the picture as attachment. 

Message 12 of 14

Re: Ultra camera motion sensor not working

You might try angling the camera up a bit more. On the Ultra the top 1/4 of the image area doesn't respond to motion. You can test it by checking in the camera's settings->Device Utilities-->Camera Positioning. It'll show the inactive area with a dark grey band.

Message 13 of 14
Guru

Re: Ultra camera motion sensor not working

Also remember that PIR sensors detect best side to side, not at the camera. The probable usual direction seen from your image seems to be at the camera.

Message 14 of 14