When I got home from vacation today I noticed my new SmartHub’s light was amber - and some of the video recordings stored on the cloud taken by my Ultras while away were sort of “glitchy” and choppy... weird stuttering going on with anything in motion (EX. A car driving by would be chopping across the screen - no pixelation or video degradation just bouncing around in a choppy looking manner.....) I have 2 cameras in the front - one ultra connected to my SmartHub, and one Pro 2 also connected to the SmartHub.... the Pro 2 did not glitch and showed the same motions clearly where the Ultra was choppy/glitchy.
Also, when I pulled up the app upon getting home - I noticed the cameras had a firmware update available - so I just updated them both and rebooted the base station.....
1) does anyone have any idea what the update is for??? As usual - the idiots at Arlo find it better to push out an update without saying anything about it in advance....
It seems like after the update the sound is all screwed up - way sensitive and cutting in and out both on video and live view.... it was not doing this before which makes me made for the reason outlined above....
2) Has anyone else been experiencing these issues with Choppy motion in video taken by the Ultras???
I have not noticed or seen this issue in the 2 days I set the new system up before I left for vacation.... one of my Ultras has full WiFi bars - the other is missing one bar. My internet is a Cable connection with 200 down 15 up - and there are absolutely no connection or internet issues on my home network. I have a $500 router, home NAS I streamed from while on vacation, and over 50 smart devices in total around my home including cameras of another brand - all of which have zero issues.
I appreciate any advice or shared experiences along these lines... I still have 15 days to return these to Amazon if things don’t level off. So far I like them, but I’m overall completely dissatisfied with Arlo’s customer support both in my Pro 2 5-camera kit that has a bunk base station firmware that freezes.... and now issues with the Ultra.
Arlo really makes it hard to remain a customer...
Solved! Go to Solution.
This issue has been resolved in the most recent firmware update for Arlo Ultra.
Please be sure your camera is up to date with the latest version and take a look at the release notes here: Arlo Ultra VMC5040 - 1.070.41.5_156_3372fbf - 29th August 2019
Choppy video/sound generally might indicate interference or range issues (not as likely given your signal strength indicator seems good). How close to your router is the SmartHub? If the router has a very strong Wi-Fi output (at $500, I would guess it does) it could be interfering with the signal between the SmartHub and the Ultra cameras. Are you able to put some distance between the two?
Do you experience the same behavior when live streaming?
Is there anything nearby causing noise? Try relocating the camera temporarily and test again to see if you still experience the same behavior in a different location.
I've sent you a private message on where to send the file.
Do you have "Reduce Wind Noise" enabled or disabled for your cameras? Do you experience any difference if you toggle that feature?
Settings > My Devices > select Ultra camera > Audio Settings > Reduce Wind Noise
Thanks for your reply. For the very reasons you describe I have the SmartHub placed in a different room than my router - and it’s not within a straight shot of the router so it’s unlikely that’s the issue with the sound.
To your point - I tried live streaming just now on both my Ultras and it seems they do not exhibit the choppy audio.
Once I updated the cameras the video stuttering appears to be gone... no weird stuttering on recorded videos for 2 days now - but the audio is so choppy you almost can’t hear anything.
I didn’t notice any issues at all with choppy audio until the camera firmware update 2 days ago.
We appreciate any updates
Same issue here, static burst sound present both recorded and while live. I have turned on/off the wind noise reduction feature, does not address the issue.
Everything else has improved and does not take as long to connect to the cameras and bring up the live view feed.
On a side note, when will 4K local MicroSD recordings be viewable directly from the app? this feature needs to be implemented asap.
after 1.070.41.1_80_9996bd9 update, when the spotlight is on due to motion detected, the video recording will pause for that half a second which is very annoying. It was all good before the update, how do I go back to the previous update?
Following... I'm getting the choppy audio on my Ultra cameras as well (but never on my Pro2 cameras). It seems like if I pull the battery and then put it back in, the choppiness will stop for a while, but it starts up again a day or two later. I've noticed it happening with all of my Ultra cameras. Sometimes when it happens, the audio goes in/out/in/out for the entire video. Sometimes it just cuts out a few seconds in and has a weird echoey kind of quiet audio for the rest of the video. Here's one of mine with the bad audio.
During live view and enable sound - sounds so choppy and annoying had to mute mic. Any progress on the issues?
Same issues as everyone else.. STATIC in recorded and live mode. Just in 1 camera. I have uninstalled/reinstalled the camera and app and still has the same problem. Turned the wind on and off ... still has same problem... system is 3 weeks old .