Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Re: Ultra Camera update - sound issues

Mine also has moments where it seems like the audio is fine LandJS, but i can tell you that it is not.

I have recordings where it seems like the audio is fine and the next recording straight after the audio is terrible.

Live view has moments where you cannot hear anything and the next minute intermittent sound static and choppy.

Or

Audio sounds fine on live view for about 20secs then starts going bad again.

I encourage you to keep checking your audio, if yours is truly fine, you're one on the lucky ones.
Model: VMS5340 | Arlo Ultra 3 Camera Kit
Message 51 of 68
Apprentice

Re: Ultra Camera update - sound issues

actually I check mine a few times a day so guess I'm just lucky.  I've always had great audio at my house and from the chickens 150 feet away and the dogs 200 feet away in the background when checking my recordings and it hasn't changed with the firmware update.   Just a comment on mine is all.

Message 52 of 68
Apprentice

Re: Ultra Camera update - sound issues

Yeah, mine is still bad as well. I also get good audio on Live View for about 10-20 seconds, and then it goes all choppy again. And it seems like the louder the noises in the environment, the more choppy it gets.

Message 53 of 68
Community Manager

Re: Arlo Ultra Sound Issues

This issue has been resolved in the most recent firmware update for Arlo Ultra.

 

Please be sure your camera is up to date with the latest version and take a look at the release notes here: Arlo Ultra VMC5040 - 1.070.41.5_156_3372fbf - 29th August 2019

 

JamesC

Message 54 of 68

Re: Arlo Ultra Sound Issues

Excellent!!!!
Model: VMS5340 | Arlo Ultra 3 Camera Kit
Message 55 of 68
Apprentice

Re: Arlo Ultra Sound Issues

"Please be sure your camera is up to date with the latest version..."

 

How do we do that? Is there a way to manually update the firmware that I'm not seeing? It looks like I don't have today's firmware update installed yet.

Message 56 of 68
Community Manager

Re: Arlo Ultra Sound Issues

Kammfam,

 

It should automatically update overnight. If you're not seeing the update, try rebooting your SmartHub.

 

JamesC

Message 57 of 68
Apprentice

Re: Arlo Ultra Sound Issues

I rebooted and still no update. But I noticed that the firmware update says for Ultra VMC5040, and my portal says I have HW version VMB5000r4. Are there different models of the Ultra base station???

Message 58 of 68
Community Manager

Re: Arlo Ultra Sound Issues

Kammfam,

 

You're looking at the firmware for your SmartHub. This is firmware for the Camera.

 

Settings > My Devices > select an ultra camera > Device info > Firmware

 

JamesC

Message 59 of 68
Apprentice

Re: Arlo Ultra Sound Issues

Oh! Then I do have it. Thanks. Smiley Happy

 

I just checked out the audio, and it sounds so much better than it did. I am very curious to see how quickly the infrared turns on tonight. That has been driving me crazy.

Message 60 of 68
Initiate

Re: Ultra Camera update - sound issues

Nope.. the sound issue and the choppy videos have not resolved after the update for me.. i wonder if i have a faulty unit.. the first week of use drained the battery to 5% before i decided to connect it to power permanently.. but it has so many problems.. live stream videos and audio are choppy, live chat gets cut off half way.. etc.. my arlo pro did not have any of these problems.. do i have a faulty unit?
Model: VMS5140 | Arlo Ultra 1 Camera Kit
Message 61 of 68
Community Manager

Re: Arlo Ultra Sound Issues

If you're still experiencing these issues after receiving the latest firmware release for the ultra camera, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

 

JamesC

Message 62 of 68
Aspirant

My camera says it needs a firmware update but it won’t update.

The camera says it’s firmware needs updating you tap on it but after 5 minutes the same message comes up ?
Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 63 of 68
Aspirant

Firm ware update won’t update

It says my fourth camera needs a firmware update but it won’t update.
Any ideas please.
Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 64 of 68
Community Manager

Re: Firm ware update won’t update

Paulandmel,

 

Is the signal strength to that camera full? It could be that the camera is too far from the SmartHub or the signal strength is too weak for the update to complete. Try fully charging and temporarily bringing the camera close to the SmartHub and allow the update to take place automatically overnight.

 

JamesC

Message 65 of 68
Aspirant

Re: Ultra Camera update - sound issues

I have had my 4 camera Arlo Ultra kit for a couple weeks. Audio stutters on at least 2 cameras and one won't connect or won't stay connected. Plus why should I pay for remote access when I could buy a wired camera that doesn't rely on wifi nor have wifi interference. No excuse for something this expensive to be so consistently inconsistent.

 

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 66 of 68
Aspirant

Re: Noise/static during live feed

HW VersionH6
Serial Number5GG28C70B9EC7
Firmware1.070.41.5_156_3372fbf
Same issue. Live feed and recordings, constant static in one of the 2 cameras. 
What I have tried
Moving the camera, 40 feet away
reboot camera
resync camera
reboot hub
Verified no firmware updates available. 
 
System is 2 weeks old 
Happy to send a clip if needed
Model: VMS5240 | Arlo Ultra 2 Camera Kit
Message 67 of 68
Guru

Re: Noise/static during live feed

Swap the two cameras, and confirm that the static moves with the camera.

 

If it does, then either exchange the system with the seller or contact Arlo support: https://www.arlo.com/en-us/support/contact.aspx

Message 68 of 68