Ultra 2 Cameras will not work after installing fully charged batteries

[UvilleSanj]

I'm on my second Arlo 2 Security Camera Bundle from Best buy.  I returned the first one and I am having the same problem with the second one.  I might be missing something fundamental as it seems unlikely that this problem would persist on 6  cameras and 8 batteries.  Any how, I installed the Arlo Hub and all went well.  I charged the Arlo batteries until the charger lights turned green.  I attempted to set up the cameras and they all failed with every battery.  In other words I tried every battery in every camera and could not get the blue light on any of them.  I tried the reset button for 15 seconds and nothing.  I called customer service, and they were going to send me a new battery under warranty.  This seemed like an unlikely fix, so I returned the bundle and bought a new one.  Same problem. Has anybody had the same issue, or am i having a senior moment and missing something fundamental?

[JamesC]

UvilleSanj,

If you attach the included Arlo charging cable, do you see any LED behavior?

JamesC

[UvilleSanj]

Hi James

There are only 2 cables in the box. 1 is the power cable for the hub, the other is the power cable for the battery charger. There are no other cables in the box.

I know that on my older arlos, there is a cable that attaches directly to the camera. The Ultra 2 doesn't have and external port.

[StephenB]

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@UvilleSanj wrote:

I know that on my older arlos, there is a cable that attaches directly to the camera. The Ultra 2 doesn't have an external port.

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It has a magnetic charging port instead, and there should be a cable for that inside the box.

[UvilleSanj]

No such cable is provided. Decided to return it. Can't figure this out. Also going to ask McGill for my money back on my Physics degree.

[StephenB]

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@UvilleSanj wrote:

No such cable is provided.

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Were these new?

FWIW, the cable looks like this:

[UvilleSanj]

Thx Stephen

No such cable was provided in either box. Likely because they provide a dual charger. So there is a mechanism to charge the batteries. just cant figure out why the charged batteries wont power up any of the cameras over 2 different sets.

[StephenB]

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@UvilleSanj wrote:

No such cable was provided in either box. Likely because they provide a dual charger. So there is a mechanism to charge the batteries. just cant figure out why the charged batteries wont power up any of the cameras over 2 different sets.

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I also use the dual charger, and haven't had your issue with my own cameras. So this is a puzzle.

Have you tried the factory reset procedure, to see if that makes any difference?

[LoMaP]

Hi,

Exact same situation here, same procedure. I am loosing it with my second bundle now and I never managed to get a blue led blinking. Spent over 5 hours reading blogs and watching YouTube, trying different things and I spent 1 hour with Arlo support before they told me to swap the first bundle. Drove to Best Buy, got a brand new one, got home, charged the batteries with the dual charger (no magnetic cable) and tried EVERYTHING again. No blue led.

Then I see this post: that’s it, I’m giving up. For sure this is a bad batch, anyway I won’t waste more time trying to figure it out. Thank you @UvilleSanj for comforting me that I am not the problem.

[UvilleSanj]

I went back to best buy and tried to get the cameras going with the geeks squad. No luck. They grabbed one off the shelf. Same problem. Yup definitely a bad batch. Glad this post was helpful!

[Melissagr]

Does anyone have any resolution? 

Was gifted this from Best Buy for Christmas and I’m experiencing the exact same issue. I have done all the same trouble shooting and have yet to see a blue light. Battery’s are fully charged on the base

[UvilleSanj]

Didn't find a resolution.  Returned the units to Best Buy after going through 5 boxes that all had the same issue. 

[Melissagr]

Wow, so strange. It has to be a bad batch. Thank you for taking the time to respond! I spent 5 hours today trying to figure it out…. I would of spent a lot more time tomorrow too! I will just return it. Thank you! 

[TiLoup]

I am exactly in the same situation. Received the Ultra2 system from BestBuy last Thursday Jan. 19 and none of the 3 camera is powering up. All the 4 batteries showing 4.43 Volts on multimeter which is good, batteries being rated at 4.4 Volts.

Going to return the batch to the store.

[Berkley98]

I'm so glad I'm not loosing my mind. I'm just trying my 2nd box from BestBuy after spending hours with support for my first box. They really are insistent that there is a magnetic charging cable in the box aren't they??  They couriered me a cable and that didn't work either. Looks like I'm heading back to return them tomorrow. 

[G-L]

J'ai le même problème et j'en suis au 3è ensemble de 3 caméras Ultra 2 : les caméras ne sont pas activées par la batterie.

I now am at my third bundle of 3 cameras Ultra 2: no activation by the battery.

[ChrisJC]

I find it absolutely absurd that Arlo is still sending out bad cameras that simply do not work!  I just purchased mine less than a week ago with the exact symptoms described in this thread.  Time to start thinking of another brand!

[securityguy15]

I am experiencing that same problem. Literally dead-on-arrival. Arlo you have to do better than this! This is so unacceptable! No lights turn on at all.

[JamesC]

securityguy15,

I encourage you to reach out to the Arlo Support team using your Arlo Secure mobile app under Settings > Support. 

JamesC