Arlo VMB5000 Stopped Storing Videos After 31/8/23

[TallTony61]

Hi All, our Arlo VMB5000 has stopped recording/ storing videos after 31/8/23 - Cameras are detecting movement and we can still operate cameras via the app, just no recording for the last 5 days - I have restarted the system a few times, cleared all vids on the memory card and reformatted but still the same - we don't have an active subscription, just happy to see the recorded videos when we get home - Checked all firmware and all up to date, so this is very frustrating 

[StephenB]

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@TallTony61 wrote:

Hi All, our Arlo VMB5000 has stopped recording/ storing videos after 31/8/23 - Cameras are detecting movement and we can still operate cameras via the app, just no recording for the last 5 days 

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Have you checked that the recordings aren't on the microSD card at all on your PC?  (Just wanting to understand if this is a recording issue or an access issue).

Are you getting any errors when you try to access the local recordings from the app?

[TallTony61]

Micro SD is fine, videos are being stored on there just not showing in the library since the end of August but I did format the card to make sure it wasn’t corrupted in any way - only error is a message that videos stored on base station are not available 

[StephenB]

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@TallTony61 wrote:

Micro SD is fine, videos are being stored on there just not showing in the library since the end of August but I did format the card to make sure it wasn’t corrupted in any way - only error is a message that videos stored on base station are not available 

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FWIW, I am seeing locally recorded videos on both of my VMB5000 smarthubs.

Have you tried restarting the base?

[TallTony61]

Yes, I’ve done that twice now, very frustrating really and all firmware is up to date.

[TallTony61 · Accepted solution]

Problem resolved, it started working as soon as IOS updated to 16.6.1, weird but true.