Solar Charging Fault Arlo Ultra

[Arlo202]

I have an Ultra camera. Works fine with battery alone. When connected to a solar charger, though, it says "A charging fault has been detected..." As soon as solar charger is disconnected that error goes away. I disconnected charger. I unplugged cables. I reconnected cables and charger. I removed and replaced battery. I even connected a second totally different solar charging unit. Same error.

[Arlo202]

By the way, battery is 95%+. Sunlight is direct.

[jguerdat]

Swap at the store.

[Arlo202]

Right. Very hepful.

[ShayneS]

HI @Arlo202

If you like, you can contact customer support here: Arlo Tech Support

[Arlo202]

Thanks. I already did so. No response. 

[ShayneS]

Hi @Arlo202

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41715598