Arlo|Smart Home Security|Wireless HD Security Cameras

Solar Charging Fault Arlo Ultra

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Arlo202
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Aspirant
I have an Ultra camera. Works fine with battery alone. When connected to a solar charger, though, it says "A charging fault has been detected..." As soon as solar charger is disconnected that error goes away. I disconnected charger. I unplugged cables. I reconnected cables and charger. I removed and replaced battery. I even connected a second totally different solar charging unit. Same error.
Model: VMC5040 | Arlo Ultra Wire-Free Camera
Arlo202
Aspirant
Aspirant
By the way, battery is 95%+. Sunlight is direct.
jguerdat
Guru Guru
Guru

Swap at the store.

Arlo202
Aspirant
Aspirant

Right. Very hepful.

ShayneS
Arlo Moderator
Arlo Moderator

HI @Arlo202

 

If you like, you can contact customer support here: Arlo Tech Support

Arlo202
Aspirant
Aspirant

Thanks. I already did so. No response. 

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Arlo202

 

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41715598

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  • 6 Replies
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