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SmartHub contiually going offline. Tried powering down/resetting/removing device. Goes offline fast.

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awatto
Aspirant
Aspirant

My Ultra Smarthub is continually going offline. I have tried powering down, resetting and removing the device. Once the device is re added it goes offline again within the hour.

Model: VMB5000 | Arlo Ultra SmartHub
jguerdat
Guru Guru
Guru

When offline, what is the hub's LED showing?

awatto
Aspirant
Aspirant
After turning power on the light goes orange for about 1 minute, then blue briefly, then alternates between blue and orange, then back to solid orange, then goes off. It then keeps going through the same sequence continually.
jguerdat
Guru Guru
Guru

The fastest thing to try, although a pain, is to remove all devices in Settings, My Devices and start fresh. I'd also press the reset button for >10 seconds until the LED flashes amber, too. Let the hub reboot to a solid blue LED and claim it fresh. Make sure you note all settings, modes, rules, etc. before doing this to speed the rebuild.

Hareluya
Guide
Guide
I’m having the same issue.
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  • 4 Replies
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  • 3 In Conversation